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Job Title: Call Centre Officer
Location: Lilongwe, Malawi
Reports to: Associate Call Centre Manager
Job Type: Contract
Role Overview: The Call Centre Officer is the front-line of interaction with recipients after they have received their transfers. They answer the hotline and resolve recipient’s questions and problems, and call recipients to administer follow up surveys, collecting data for the improvement of the program.
Call Centre Officer responsibilities include, but are not limited to, the following duties:
The Field Officer will play a critical day-to-day role in delivering GiveDirectly’s gold-standard cash transfer product to donors and recipients. For that reason, the suitable candidate for this position will:
We prioritize recipient preferences over those of donors or ourselves.
We do what’s best for organizational – not individual – success.
Be proactively candid.
We say what we believe, and are honest in sharing information.
Create positive energy
We strive to be a source – not drain – of energy for our colleagues.
Think rigorously; act quickly.
We are intellectually rigorous with a drive towards action – not debate.
Accept reality. Propose solutions.
We do not dwell on problems. We work actively to create solutions.
Be productively ambitious.
We take the risks to pursue industry-changing success, not incremental progress.
Know yourself and grow.
We recognize and accept our imperfections with a focus on growth.
Call Centre Officers will receive an annual salary of MWK3,327,038.28
Applications Will close on 7th September, 2020
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